Further advice can be obtained by [email protected] or by calling +86-17303712627.

    Privacy Policy

    Mondstar Privacy Policy Introduction

    Mondstar is committed to respecting and protecting user privacy. This Privacy Policy outlines our commitment to protecting the personal information of individuals who use our services and websites.

    This policy covers the data processing practices of Mondstar websites and subdomains but does not apply to information submitted to externally linked sites. Although our services contain links that redirect users to third-party websites, Mondstar is not responsible for the privacy policies or practices of these external websites. The specific categories of personal data collected by Mondstar include name, contact information, usage information, document uploads, and any other data collected to facilitate service delivery, communication, and legitimate business interests. We strongly recommend that all users read and understand this Privacy Policy in full before using Mondstar websites and services.

    Personal Information We May Collect at Mondstar

    *Website form information: When users fill out forms on Mondstar websites, such as during a service inquiry or newsletter subscription, we collect personal details. This information typically includes name, email address, company, and phone number.

    *Direct phone contact: If users contact Mondstar directly by phone, we may collect personal information shared during these calls. This includes name, contact phone number, and any other relevant details provided during the conversation.

    *Information collected at trade shows and events: At trade shows or other events, Mondstar may collect personal information from attendees who interact with our representatives. This includes contact information such as name, email address, phone number, and professional background.

    The use of personal information

    *Internal Sharing for Improved Services: At Mondstar, we believe in tailoring our services to meet the unique needs of each customer. To achieve this, we may share personal information internally within our company departments.

    Despite this internal sharing, we strictly enforce data privacy and security protocols to ensure that your personal information remains protected and is used only for the intended purposes.

    *product delivery, and providing customer services, Mondstar shares personal data with our business partners and service providers. This includes, but is not limited to, companies that assist with order fulfillment, logistics, and customer service. Our partners may receive necessary information like contact details and shipping addresses to ensure smooth transaction and delivery processes.

    We carefully select our partners and ensure they are committed to respecting and protecting your data. Sharing is conducted under strict agreements that limit the use of your information to the specified services.

    *Legal Compliance: Mondstar may be required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

    In all these scenarios, Mondstar’s commitment is to handle personal information responsibly and transparently, prioritizing the privacy and rights of our users while ensuring compliance with our legal obligations.

    Mondstar Cookies and Tracking

    We use various types of cookies including Session Cookie: A temporary cookie that remains active until the browser is closed. They are essential to the functionality of our website. These cookies remain on the user’s device for some time and are used to remember the user’s preferences and actions across visits. Collect aggregate data about site traffic and interaction to help us understand and improve user experience. Used to provide targeted advertising based on user interests and previous interactions with our website.

    Users can manage cookies through their web browser settings. Most browsers allow users to block or delete cookies for specific websites or for all websites.

    Data Security at Mondstar

    Mondstar is committed to protecting the security of user data. We employ a range of technical, administrative, and physical security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. Personal information is stored on secure servers that are regularly maintained and updated to prevent unauthorized access or breaches.

    Our employees are regularly trained on data privacy and security protocols. Access to personal data is restricted to authorized personnel only, and they are bound by confidentiality obligations.

    Breach Notification Protocol: In the event of a data breach, Mondstar has a formal incident response plan in place. We are committed to promptly notifying affected users and relevant authorities, by applicable laws and regulations.

     Upon discovering a breach, we immediately investigate to determine the cause and extent of the breach. We take swift actions to secure our systems, mitigate any harm, and prevent further unauthorized access.

    Data Retention Period

    Mondstar retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

    We regularly review our data retention practices to ensure that we do not retain personal data longer than necessary. When the data is no longer needed, it is securely deleted or anonymized.

    Users have the right to request the deletion of their data. Mondstar provides mechanisms for users to request the removal or anonymization of their personal information. You can contact us at [email protected]

    Protection of Minors at Mondstar

    Mondstar recognizes the importance of protecting children’s privacy and safety, especially in the online environment. We are committed to complying with applicable laws and regulations that protect minors.

    Our services and websites are not intended for children under the age of consent as determined by local law, and we will not knowingly collect their personal information. If we discover that a minor has provided us with personal information without parental consent, we will take steps to delete such information and terminate the minor’s account.

    Parents or guardians of minors have the right to view, modify, or request the deletion of their child’s personal information held by Mondstar. We provide parents with tools and contact channels to access their child’s data.

    If the collection and processing of a minor’s data is based on parental consent, parents have the right to withdraw consent at any time. Once withdrawn, Mondstar will cease collecting or using the minor’s data for the purposes for which the initial consent was given.

    Mondstar’s approach to protecting minors is based on respect for privacy and compliance with legal standards, ensuring a safe and appropriate online environment for all users (especially children and adolescents).

    contact us

    If you have any questions about the Privacy Policy, require more information, or wish to make comments, you can contact us at [email protected].

    Revisions and Notifications of the Mondstar Privacy Policy

    Revisions to the policy may occur due to changes in our data processing activities, the introduction of new services, modifications in response to user feedback, regulatory changes, or privacy law updates.

    Whenever there are significant changes to our privacy policy, Mondstar will inform users through various channels. This may include notifications on our website, emails to registered users, or other communication methods as appropriate.

    Mondstar ensures that users always have easy access to the current version of the Privacy Policy. Provide a home page footer on our website and send changes to the Privacy Policy and we ensure it is updated promptly.

    Let's start additives collaboration now.

    Prompt response, [email protected], call +8617303712627.
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